Help and FAQ

[PAYMENT METHODS — e.g. Visa, Mastercard, American Express, PayPal and Afterpay]. All prices are in Australian dollars and include GST where it applies.

Email us with your order number as soon as possible. If the order hasn’t been packed we’ll change or cancel it. Once it has left with the carrier, use the returns process instead.

No. You can check out as a guest. An account lets you see past orders, track deliveries and save your address for next time.

Choose Afterpay at checkout and pay in four instalments over six weeks with no interest. Afterpay’s own eligibility checks, limits and late fees apply; see afterpay.com for their terms. If you return an Afterpay order, the refund goes back through Afterpay and adjusts your remaining instalments. [DELETE THIS QUESTION if Afterpay is not enabled in WooCommerce]

Everywhere in Australia, including regional and remote postcodes. We don’t ship internationally at the moment. [EDIT if you do ship to NZ etc.]

[DELIVERY COST — e.g. Flat $X standard, free over $Y, express $Z]. The exact cost shows at checkout before you pay.

Orders are packed and dispatched within [X] business days, Monday to Friday, excluding public holidays. You’ll get an email with tracking the moment it leaves.

[DELIVERY TIMES — e.g. 2 to 4 business days to Perth metro, 4 to 8 business days to the east coast, longer for regional and remote areas] after dispatch, via [CARRIER].

Your dispatch email has the tracking link. If you have an account, it’s also under My Account, Orders. Tracking can take up to a day to show its first scan.

Check with neighbours, your building’s mail room and any safe-drop spot, then email us within 3 days with your order number. We’ll open an enquiry with the carrier and keep you updated; if it can’t be found we’ll replace or refund.

This usually means the address was incomplete or the parcel wasn’t collected from the post office in time. Once it reaches us we’ll email you to confirm the address and resend. A re-delivery fee may apply if the original address was wrong.

Unworn items with tags attached can be exchanged or returned within 30 days of delivery. Faulty or wrongly described items are covered under Australian Consumer Law with free return postage and no time limit beyond what the law sets. Full details are on the Returns and Exchanges page.

Email [RETURNS EMAIL] with your order number and the item. We reply within 2 business days with a return reference and the address. Post it back tracked with the reference inside the parcel.

For a faulty, damaged or wrongly sent item, we do. For a change of mind or size swap, you cover the postage back to us.

We issue the refund within 2 business days of your return arriving. Your bank or payment provider then takes 5 to 10 business days to show it on your statement.

Yes. Sale items have the same 30-day exchange terms as full-price items, and the same Australian Consumer Law guarantees if there’s a fault.

Relaxed through the chest and body with standard-length sleeves. Take your usual size for a standard fit, or one size up for the oversized street look. If you’re between sizes, go up.

Usual size. Every style has an elastic waistband with a drawcord, so there’s more give than in the tops. Trackpants and cargos have a cuffed ankle; the Pennant Pant has an open hem and sits straighter.

Go by your child’s height using the size chart on the product page, not by age. If they’re at the top of a size, take the next one; the cuffs and waistband are elastic so extra length doesn’t drag.

On every product page, under the size selector. Each category page also has a plain-English fit guide for that type of garment.

Yes, within 30 days of delivery as long as it’s unworn with tags on. If the size you want is in stock we’ll hold it once your return reference is issued.

Inside out, cold machine wash, no tumble dryer, hang in the shade. Direct sun is what fades the accent colours. Never iron directly onto a print.

Cold gentle cycle, zipped up, on their own, no fabric softener. Hang flat and reshape the panels while damp. Varsity jackets with chenille badges should be spot cleaned only.

Sometimes. Sign up for restock alerts at the bottom of the page, or email us with the product and size and we’ll tell you honestly whether it’s coming.

Not from the set listing, but most of the pieces are listed on their own on the hoodies and trackpants pages. The set is cheaper than buying both separately.

No. Geedup Clothing AU is an independent Australian retailer. We’re not affiliated with or endorsed by the Geedup brand. For anything about an order placed on this site, contact us; for anything about the brand itself, contact the brand.

Attadale, Western Australia. We’re online only; there’s no shopfront to visit.

Email [SUPPORT EMAIL] or use the form on the Contact page. We reply within one business day, Monday to Friday.

Checkout is encrypted, card details go directly to our payment provider and are never stored by us, and we handle your data under the Australian Privacy Act. The Privacy Policy has the detail.